Privacy Policy

At ADDA Home Solutions Ltd, your privacy matters to us. We only collect the information we need to provide you with reliable property services and to keep in touch with you about your bookings or membership.

1. What Information We Collect

When you contact us, join our membership scheme, or book a service, we may ask for:

Your name and contact details (phone, email, address)
Property details (so we know where to attend)
Payment information (handled securely by trusted providers)

2. Background and Due Diligence Checks
When you engage us, or before we enter into a formal engagement, we may carry out standard due diligence checks using publicly available information. This typically includes:
Companies House records, Land Registry title information, news and press coverage, sanctions screening, and other publicly accessible sources.
The purpose is to verify identity, confirm authority to instruct work on a property, identify any conflicts or risks, and help us serve you appropriately.
Our lawful basis is legitimate interest under UK GDPR Article 6(1)(f).
You have the right to object. To exercise this right, or to request a copy of what we hold, please contact accounts@addahomesolutions.co.uk.

3. How We Use Your Information

We use your information to:

Respond to enquiries and manage service appointments
Provide property maintenance, repair, and membership services
Keep accurate records for legal and financial purposes
Occasionally update you about new services or offers (if you’ve given us consent)

We never sell your information to third parties.

4. Who Has Access

Sometimes, we may share your details with trusted subcontractors or suppliers if it’s necessary to complete the job you’ve asked us to do. Everyone we work with follows strict data protection rules.